BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Events for LONDON - ECPv6.17.5.1//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://eventsforlondon.co.uk
X-WR-CALDESC:Events for Events for LONDON
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20200329T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20201025T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20210328T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20211031T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20220327T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20221030T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210624T080000
DTEND;TZID=Europe/London:20210624T153000
DTSTAMP:20210702T073558Z
CREATED:20210702T073558Z
LAST-MODIFIED:20210702T073558Z
UID:30057910-1624521600-1624548600@eventsforlondon.co.uk
SUMMARY:Future of Digital Customer Experience 2.0 webinar #CX2021
DESCRIPTION:Group Futurista presents\, yet another knowledgeable webinar on “The Future of Digital Customer Experience”. This webinar has numerous revolutionary keynotes\, case studies\, and panels. It brings together experts from the field of Technology\, Marketing\, Automation\, AI\, Innovation\, and various Services to discuss how Digital Transformation is impacting the Future of Customer Experience. \nA one of a kind webinar that sets a benchmark\, one can gain subject matter expertise & business intelligence by collaborating with Industry Leaders from the field of Engineering\, Retail\, Technology\, Big Data\, Digitalisation\, Information Security\, and more! \nCustomer Oriented Approach\n‘Customer First’ is a strategy being adopted by many organizations today\, and the change for digital transformation stems from the need to deliver an unrivaled customer experience. As per the research from IDC\, the net global spending on digital transformation is expected to rise more than a whopping $2 trillion by 2022. Giving rise to modern buyers who are more adaptable to digital technologies\, the customer experience is at the forefront of how customers rate the brands. This makes it imperative for businesses to implement an agile and flexible IT environment to deliver a consistent experience. \nShift to Personalized Experience\nAccording to a report by Internet Retailing\, 69% of customers need a personalized experience whereas less than 50% of brands can deliver the same. The need to become proactive in utilizing customer data is becoming the need of the hour for businesses to render a personalized Customer Experience. With the IoT availability throughout devices\, brands can leverage this data to know more about customer preference and conduct behavioral analytics to cater to a more tailored experience. \nOmnichannel Delivery of Services\nThe most significant change in the digital landscape remains the need to enhance the customer experience throughout all the channels and 24/7 in a week. Therefore organizations are tying up all the loose ends through CMS and IoT services along with other frameworks to stay ahead in the game. In the future\, it will become extremely significant to develop digital customer profiles through the deployment of Customer Identity Access Management (CIAM) systems to keep track of customer interactions with the brand. \nThis event is promoted by Ercess Live
URL:https://eventsforlondon.co.uk/event/future-of-digital-customer-experience-2-0-webinar-cx2021/
LOCATION:London
CATEGORIES:Business,Conferences
ATTACH;FMTTYPE=image/png:https://eventsforlondon.co.uk/wp-content/uploads/2021/06/profile-37476Thumbnail-1.png
ORGANIZER;CN="Reshmi":MAILTO:reshmifuturista@gmail.com
END:VEVENT
END:VCALENDAR